PG
Pragasen G
1 reviews | Active since May 2012
04 Oct 2020, 11:28
Very disappointed
Very inconsiderate. They not only shut the Brakpan branch which is understandable might not have been viable, but to shut the ATMs is ludicrous. If the ATMs work, it's just withdrawals. I've been a business banker for 23 years and now have to move out of town to do my daily banking. Depositing cash has become very expensive due to the high cash deposit fee of Absa and the time and fuel going out of town.
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Absa's replyOfficial
05 Oct 2020, 11:54Dear Pragasen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply05 Oct 2020, 11:54
Official
Dear Pragasen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care