Very Disappointed

I am writing to express my extreme frustration and disappointment with Absa Bank’s handling of my account while I am under debt review.

On 2 November 2024, I lodged a complaint on HelloPeter regarding Absa continuing to deduct funds from my account despite the fact that I am legally under debt review. To my shock, on 1 December, Absa again deducted money from my account without authorisation.

Why is this happening? I pay my monthly debt review instalment consistently, and your debt review department receives these payments every month. Yet, Absa still debits my account directly, causing major financial disruption.

Because of your unauthorised deductions, my legitimate debit orders could not be paid, resulting in unpaid charges and penalties. I strongly believe Absa must be held liable for these charges, as none of this would have occurred had your debt review department acted in accordance with the National Credit Act.

At this point, it appears that the staff managing your debt review accounts lack understanding of the correct process, and this ongoing issue has caused me significant inconvenience and stress.

I urgently request the following:

A detailed explanation of why my account is being debited while I am under debt review.

Immediate reversal and refund of all unauthorised debits.

Refund of all unpaid charges and penalties caused by insufficient funds due to Absa’s actions.

Confirmation that this issue will be rectified permanently to prevent further financial damage.

I expect a prompt response and resolution.

Regards