Very bad site and customer service

The full-service side of things where u have to do the beneficiary and/or recurring payment edits are broken and unusable. The group title shows but when u open it there is nothing inside and can't display the content. Did log a ticket and sent 3 emails feels like I'm being ignored . Been a loyal customer since I opened my account almost 25 years ago but can't do much from the portal and its been 3 weeks already that I've been struggling with this .