Very bad service towards elderly and sickly clients.....

On the 27 November my Dad.....who is sickly had to visit the Absa Branch at Cleary Park in Port Elizabeth......for his investment policy.....the consultant that was suppose to help him....didn't even bother to show up to the branch....after being called his was rude and didn't even bother to make a plan to assist my father in any way or form.....my father sitting in a wheelchair.....was told come back tomorrow...with no explanation is to why.....not even the branch manager attempted to assist.....my question is...how do you keep your valued customers...if you can't even pitch up to work...while you were the one to tell him to be there on the 27 November....the service is very poor......and consultants should take care of their clients.....