SP
Shante P
1 reviews | Active since Jul 2024
17 Jul 2024, 21:49
Very bad service on numerous occasions!!!
I would like to give -1 for service provided. I moved to another bank this month, but what a mission it is to close my credit card account. They were supposed to phone me within 3-5 working days to close the account, but I’m still waiting. I was told to phone them if I don’t receive a call, but if you do that they tell you someone will phone. Well I’m still waiting…
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Absa's replyOfficial
18 Jul 2024, 08:41Dear Shante Du Plessis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's reply18 Jul 2024, 08:41
Official
Dear Shante Du Plessis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw