VERY BAD service on insurance claim - Claim Number - ***

I've lodged a claim over a month ago. To date ABSA fails to return my calls or respond to my requests. My property is exposed and a security risk. There inability to communicate timeously is most frustrating and i am really at a loss for words. I really am reconsidering using ABSA as an insurance provider. Even the manager Steven who promised to call me back has failed to do so after he gave me a long story of how they have failed me, I challenge you to go and listen to all my calls ABSA. I have been most patient but have lost all patience now! Your service is pathetic.