VERY BAD SERVICE FROM ABSA VEHICLE FINANCE

This is with the utmost disappointment that I'm writing this very bad service review. My vehicle was written off, my comprehensive insurance made payment to ABSA vehicle finance on 13/05/2021 and I have a credit shortfall also in place which need documents from ABSA to settle my account with them. As from 17/05/2021 follow ups have been made to send the relevant required documents for the policy to settle the ABSA account, from myself and insurance company. ABSA is a big company and a very known company in the world, but can't provide the necessary information requested, as per my and my insurance previous emails to them. I was on the line with a consultant just now 25/05/2021, who informed me that an updated statement can only be provided once a month and will only be available after the next deduction. The next deduction is not supposed to come out of my pocket as I have the necessary insurance in place. My vehicle was written off and the credit shortfall policy with Hollard is trying their utmost best to settle the claim, but ABSA does not want to come to the party. According to my contract with ABSA everything from my side is in place, but from ABSA they make it as difficult as they could to get the necessary documentation to settle the account. I bought a new car, ABSA did also gave me an offer to do finance through them again and now I know why it worked out that the finance is not been taken through them again. I will NEVER refer anyone to them, as we can't complaint about any service, because there is nothing!