Very bad service from ABSA disputes for reversal of money

<p>On the 19th of October I sent an email to my Banker Ronaldo requesting a reversal on money that I had paid to a wrong account. He sent that email to the disputes section on the 20th of October in the Morning. I called Ronaldo several times asking him about the progress on my request. He told me that he had problem with ABSA disputes and he couldnt give me any information on my request but he would follow it up. On Monday the 31st of October I spoke with Karen Goddard explaining my fustrations with Absa bank. She made a follow up and I recieved an email from disputes requesting an approval to deduct R160.00 from my account so that they could work on my request. This email was sent 10 days late which proves that they were not doing anything about my request. I approved the deduction and they responded saying that I will recieve correspondance within 48 hours, 8 days later I have not heard anything from them.</p>