Very Bad Service from ABSA Bank South Africa for Oversees Client

I had issues with my mobile app and the passcode was then revoked by ABSA. I informed them of this issue, their staff was unwilling to help, they were unprofessional and rude. I then logged a review on hellopeter, ABSA then assigned my case to lady by the name of Kim (Generic Case Manager), she was unwilling to listen and rude. Her advise were so vague and poor, as a result my internet banking password was blocked. And now I do not have access to my accounts. As a client who is oversees, I am told that they cannot help and I have to visit an ABSA branch. How ludicrous is such a service offered by ABSA bank and this is not the first time one experience such appalling service and disregard for a client.