Very bad service from ABSA and ABSA ATM

On Friday, the 25th at 16:54 I withdrew R5000 from an ABSA ATM as the Nedbank ATM was out of service. The ABSA ATM gave my card back after the transaction was done but no money was disbursed to me. On the receipt, it said the transaction was unsuccessful and will be reversed automatically. It is now 6 days later (reversal time 12-48 hours) and my money is still not reversed into my bank account. I emailed ABSA regarding this and no one even responded on my email. I went to the branch just now and they said it is an ABSA ATM query and could not help me. So who is managing ABSA ATM? Is it a company by itself? No it is n not!! This is very unprofessional, and I would like some assistance regarding the reversal and the funds back into my account asap. They said Nedbank should assist me and Nedbank says they can only log a dispute ABSA must assist me with the reversal. I want my money refunded asap!!