1 reviews | Active since Feb 2017

18 Feb 2017, 17:34

Very Bad service - Credit Card

<p>Hi there,</p> <p> </p> <p>I app**** for a Absa sharks affinities card on the 9th of Feb 2017, it was delivered to me on the 14th of Feb 2017 by a courier who took all my Fica Docs and all was good. Today, the 18th of February the card is still not active, so I got another copy of my Fica docs and headed to the Mall@Carnival branch where I was assisted by a very friendly and helpful lady, however, the branch was unable to assist me in getting the card activated and I was told to email my docs through to ********** and ********** I find this level of service by Absa credit card devisiob extremely frustrating as the issue is still not resolved. So I called the Absacard hotline and requested a call back and was told that they could not dail out? What service is this??? Don't you want my business?</p> <p> </p> <p>Please get back to me ASAP</p>

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Replies (1)
Absa
Absa's reply20 Feb 2017, 10:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd