Very Bad Service - Claim no: ***

I logged a claim for a burst geyser on the 20-12-2015, the geyser was replace the same day by kwikkot still under guarantee, I have ceiling, cornices, carpet, walls and passage cupboard damaged due to the geyser, carpets claim was paid out for us to replace the carpet with tiles, the building contractors appointed by Absa was SG Construction & Plumbing they where at our premises on the 3rd of December to fix the damage whereby the contractor demanded I pay the excess before he starts the work or I can claim myself from Absa and do the work my self VERY PROFFESIONAL, after Absa notified me that there was no excess payable on the building damage, still waiting for Absa to appoint a contractor to do the work, we are going on Leave on the 14th of December and only returning on the 6th of January 2016, I am not cancelling my leave for them to come and repair the damages, I have send numerous emails to [Email Removed] my emails are read but no reply, I am getting fed up of the poor service as Absa also do not follow up on the claim or the contractor me as the client have to phone everyday and do the follow up. I want a cash settlement and will repair the damages myself.