Very bad service and unprofessional

I phoned the ABSA credit *** Just to ask a simple question why my debit order did not go off and the amount I need to pay.

I am all for Data protection questions but asking questions of a script that is irrelevant like my broker and an address in Durban where I do not even live. And after I confirm my Address, email and mobile nr. They still ask un necessary questions like the above.

Even at the branch they could not tell me the amount I need to pay not even the minimum amount. As a new account can they not give me an amount.

As a ñew ABSA client will I not recommend them at all. Please stay away