Very bad service ABSA Norwood mall.

Firstly one always waits for at least 15 minutes at ABSA, Norwood Mall. I handed in a form for a new cheque book for my mother (98). They said they would call. Two weeks later I went in. After waiting 15 minutes with 4 people before me and the two people at the desk weren't finished, I went to look for someone. Manager wasn't there. A gentleman said the cheque book hadn't arrived. Took my cell no and said he'd call within minutes. I'm still waiting.