Hellopeter
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RR
Rinay R

1 reviews | Active since Aug 2016

23 Nov 2019, 21:41

Very bad service

I have a policy on my credit card call some life policy. I call absa to cancel the policy how ever they require so much information on the form it extremely difficult to complete the form I WANT TO CANCEL THE POLICY

0
Replies (5)
Absa
Absa's reply25 Nov 2019, 11:44
Official
Dear Rinay

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. 

Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management
RR
Rinay R's update26 Nov 2019, 21:44
Reviewer Update
It has been 2 days since I logged my request till today I have not received a single call extremely bad service
RR
Rinay R's update27 Nov 2019, 21:18
Reviewer Update
Hi firstly you addressing me by the incorrect name secondly the form you send to my email has information you require me to get from the branch I don't have time to go to a branch I am very busy all I want is that policy to be canceled you have wasted enough off my time
Absa
Absa's reply28 Nov 2019, 16:00
Official
Dear Rinay
 
Firstly I would like to sincerely apologize for addressing you incorrectly , my humble apologies. 
Please also  accept our sincere apology on any inconvenience caused and the delay in resolving the matter however credit card requires that you complete that form and send it back to us in order to process the cancellation.

Kind Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management
RR
Rinay R's update04 Dec 2019, 15:02
Reviewer Update
Hi Lebogang I have email you the form please cancel the policy with imitate effect.