Very Bad service

<p>I app**** for a credit card online on13 June 2016. Absa phoned me and said that I am approved and I only need to send 3 months bankstatements, proof of address and certified ID copy. I send everything through on Tuesday 14 June 2016 including the signed quote. On Friday they requested May's statement and proof of address and said they have not received it. (After I have received a receipt confirmation email from ABSA Credit Card Department). I send it through AGAIN on Friday 17 June. Monday 20 May I received a email again of the May statement and I send it again. On Wednesday I received a phone call requesting it again and I send it through again (this is the 4th time) This morning (Friday 24 June) I received an email AGAIN for proof of address and Marriage certificate this time) I send it through AGAIN. After each email I have received a notification email stating the recipt of my emails. After every request I also phone them and each time they said they will escalate the complete application to the necessary person to finalise the application only to just receive another request for the same thing again. This is very very unacceptable and I cannot understand how they cannot see on the system that everything has been received. I have requested them to finalise the process everytime and they can only tell me they will escalate the documents to the necessary person. How many times do they need to escalate the documents before finalising everything? This is very bad from ABSA side.</p>