Very bad service

I went to the new market branch at alberton to do a switch, arrived at 13:55 and I was still not helped at 15:15, when I arrived the lady wrote my name and told me there were only two consultants, the other one is still having lunch and I have two people infront of me, but I ended up leaving because I was not getting any help and the were people skipping me who found me there. This is just in unacceptable,