VERY BAD SERVICE

We went under bedt counselling five years ago and came to an agreement with ABSA regarding our car. Two weeks ago we contacted their debt review department to get a settlement figure on the car and only got sent the outstanding balance. We also discovered that they are still charging insurance of R368.00 per month on this account after we have cancelled it twice with the local branch when they still had one in town and once telephonically with the motor vehicle finance department in CT. (We have had our own insurance on the car since the day we bought it). This is over R20 000 which should have gone off on the capital amount and not on insurance which effects our settlement. They gave us the insurers number and when we contacted them they did not even have our details on file. We have already spent a couple of hundred rand on phone calls and still we have no luck. NO SETTLEMENT AND NO EXPLANATION on the insurance money!!!!!! Yesterday they announces that they owe ,millions of rands to credit card customers for over charging them on interest. Just wondering if this was the case with us as I have settled all credit cards with them in the last four years?