Very Bad First Impression- Business Banking

I am quite disappointed at level of service I am not getting from Absa. After confirmation last week that the new business account has been activated andready to transact, I am now being told that there is a delay with getting a POA Auth because I opened the account online and not in person at the branch. Mind you it was never my intention in the first place to go the online route, but was referred by a branch staffer.

Last Friday afternoon i was at the branch, Saturday morning as well. Today I spent the entire day drifting around the bank, only for the issue to be still unresolved.

I have had fixed deposit accounts with Absa since 1997, savings account since 2002 and a transact account since 2013. I am really failing to understand why my ID would have a problem now with opening a new business account.

If it weren't for the customer that has already transferred a deposit into the account, I would have just ignored and left the account dormant due to this bad first impression I have got. But sadly I can't, as I need to finalize the transaction and service my own customer. So can you please have this verification sorted out for me as the business banker I have been assigned is rather concerned of not risking her job than getting my new account onboarding process impressionable.