Very bad feedback

Porcelain pipe at back of toilet cracked and I filed a claim with Absa insurance on Monday morning. Plumber from Madla Plumbers was dispatched on Wednesday morning at nine. He was supposed to send a report to Absa insurance on the same day for them to give the go ahead for repairs. Now I heard they are all working thru a company called Fogi who has as yet not filed a report to Absa. If you speak to Absa claims you get a new person every time you call and after explaining every time they tell you that they are waiting for a report from the plumber and the plumber tells you that he did send the report and he is waiting for Absa to come back to him. It is now Thursday afternoon and still no feed back from either from Absa or the plumber tomorrow is Friday and then we sit with the weekend again. We are getting guests this weekend and with only one bathroom it is quite embarrassing.Absa *** Plumber ***