Very bad Customer Service!!!

Dear ABSA<br> <br> I settled my vehicle finance account with you super early. I paid the correct amount into the correct account using the correct reference number. <br> <br> I request a settlement letter and I need to wait 2-3 days just because that payment is not showing on my account but it is laying in your suspense account. How ridiculous is that?! I paid you what I owe and now you owe me!<br> <br> Because of you I have no transport for 3 days because I need that letter for my new car. Bear in mind tomorrow the weekend starts.<br> <br> I call the call centre and no one can assist, not even supervisors. Not to mention the attitude I got.<br> <br> FIND MY PAYMENT IN YOUR SUSPENSE ACCOUNT, ALLOCATE THE PAYMENT TO MY ACCOUNT AND PROVIDE ME WITH A LETTER CONFIRMING IT HAS BEEN SETTLED. IT IS AS EASY AS THAT. YOUR PROCESSES AND PROCEDURES ARE AFFECTING YOUR CUSTOMERS.<br> <br> I already closed by cheque account with you because of bad service and charges and not doing business with you again.<br> <br> Sort this out!!!<br> <br>