very bad customer service

I app**** online for a credit card with absa I got approved in April, and I submitted everything that they requested, to date no feedback has been provided. I called the new card applications my application has been escalated three times and still no progress we are now nearing the end of May. I only received a letter with the credit life insurance ready to debit me, on the card that I do not have. I work in the financial industry, and I know that I am not allowed to do enquiries because of bureau ratings, if absa does not wish to do business with me they should ****** well say so and save me the drama. I am really and honestly disappointed in the manner that I have been treated, and I ask it only me?