PK
Pontsho K
1 reviews | Active since May 2019
02 Jan 2020, 10:21
Very bad customer service
I called in this morning for an address change. What a waste of my time (30min) & airtime. The wait on the phone was extremely long. The consultants (Amanda Shangela from retentions & her other colleagues) are rude, lie, transfer you everywhere, because they are apparently experiencing high call volumes, and you still don't get assistance.
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Absa's replyOfficial
02 Jan 2020, 12:45Dear Pontsho,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Kindly refer to our telephone conversation. I will also send you an email in this regard. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply02 Jan 2020, 12:45
Official
Dear Pontsho,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Kindly refer to our telephone conversation. I will also send you an email in this regard. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd