Very Bad and ******* Service Provider

Dear Daphne Le Grange, I noted you sent me a standard response to a very serious query and then went mum on me? Why?<br> <br> Nyarko ernst do you not have a work mandate to respond to all work related emails or requests for escalations to your superiors?<br> <br> I want answers because your actions are very questionable to say the least. <br> <br> I want this issue ecalated to the right people please.