Very angry for absa

I am an Absa client, and had privious loan's with absa which I have settled and credit card that I have settled I took another loan with absa in June 9th 2017, January 2018 I have default due to personal reasons then I have phoned absa explain to them the lady told me they will call me back, since then I started receiving calls every day the first time when I received a call I spoke to a lady I asked her because I don't have extra money to pay the arrears can they add with 1 month on my remaining months then she said they can do it only if the account is 9 months old and I am doing 9 months on the 9th this month, then every day I receive calls and I am telling them I don't have money for the arrears then yesterday I have received another call where the guy told me I will qualify after 12 months I told the guy they can keep on calling me because I don't have extra money today a guy call a say no you qualify for extended terms after 10 months I request for the calls record from January till now and tell me why are they thinking client's are fools, I have now contacted the ombudsman to complain about Absa if I don't have money to paid y only 1 month must I be harassed I have been paying this people every month right now I owe them 1 month then I have done a crime, at the moment I will stop paying all together what I know they will hand me over to the lawyers which I will pay 100 installment and I will live my life in peace, because I won't allow them to bully me with 1 instalment mxm I have a right as per NCA I can extend 1 month on this account and they act like people are so stupid do not know their rights