Very angry customer

I went to Absa the one next to Carlton center for them to help me approve a home affairs payment for my smart card id through their internet banking as I'm failing. The consultant there didn't want to listen. She kept telling me to seek for the department of home affairs account number. I explained to her that I don't need to do that I just want to approve the payment coz it's already been sent through. She was so clueless I left that place without getting help. This is the worst banking experience I've received my entire life. Train your staff well they lack customer service.