Very angry

We were at the bank now. Money was deposited into my mother's account. The funds are there but NoW we have to wait another 3 working days for it to clear. My mother is ill and a pensioner. And she needs the money for her medical stuff. Yes the account was in arrears and it's been taken off. The money is in the account but they will not release. Even after beeing sent the proof of payment. The lady helping us is great. The recovery office is the one that is stopping. This whole thing leaves a very bad taste in my mouth and I'm very very angry . What is absa going to do about this. When this is something that can be sorted in less than an hour. ....