Verified by Visa does not work, Call centre drops calls, Call Centre front staff are clueless

24 NOVEMBER 2018: ABSA 3D Secure/VERIFIED BY VISA does not work. OTP codes are not sent out. I call the call centre, ABSA credit card call centre agent does not know what "VERIFIED BY VISA" is. I ask for supervisor who knows what it is and puts me through to Rodney who resets my details. My cell phone works and does receive SMS'es, I even had my mobile SP send me two SMSes which arrived in seconds. Still the OTP codes do not come through for re-doing the transaction. Finally after delay of 40 minutes ONE OTP code arrives but it's no longer valid. The 011 number on the BANKSERV window does not work. Today ABSA call centre is dropping calls, I had to call them 5 or 6 times. I finally gave up. I think I will move banks to FNB.

This all shows ABSA is an *********** bank which is not able to handle VERIFIED BY VISA, their call centre operators don't know what it is and only specialised staff have heard about it, their call centre drops calls, their 011 BANKSERV pop up number does not work at all and their system is still down, as of 12:37 I have not received a VALID OTP for VERIFIED BY VISA.

If ABSA can't get the basics right, why bother?