vehicle settlement email

A WEEK AGO I REQUESTED A SETTLEMENT FROM ABSA FOR MY VEHICLE. IT IS NOW A WEEK LATER AND I AM STILL WAITING FOR AN EMAIL WITH THIS SETTLEMENT AMOUNT. I TODAY PHONED THE COMPLAINTS DEPARTMENT NUMBER. IN THE MEANTIME I HAVE THE BUYER WANTING TO PAY THE PURCHASE PRICE OVER TO ABSA AND NOW WE WAIT TILL SOMETHING GETS DONE. IT GOES FROM ESCALATION TO ESCALATION TO ESCALATION. THANK GOODNESS I DON'T ACTUALLY BANK WITH THEM