Vehicle settlement

After selling my car to tiffany car sales they requested a settlement letter from absa on 15 nov the settlement quoted was paid in full 16 november . After payment and proof was emailed to absa we followed up to get vehicle regestration documents from Absa . They said acc still opened the payment only reflected 3 days later . In that time they increased settlement total saying it expired but they were to pathetic to allocate payment and they even said that there was no settlement letter on 15 th only on 2nd november . I phoned more then 7 times still no help absa is pathetic and tiffany car sales says they always battle with absas **** service thats why more people is using wesbank ( staff should be fired that dont know how to word with accounts