WS
Willie S
1 reviews | Active since Apr 2020
24 Apr 2020, 08:09
Vehicle repayment double
My vehicle repayment debit order wasn't deducted last month. I emailed Absa vehicle finance dept to query why this is the case. My home loan, also through Absa was deducted. I have yet to receive an answer from them. Now I get a statement for the next payment and it will be double.
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Absa's replyOfficial
24 Apr 2020, 12:15Dear Willie Schlechter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply24 Apr 2020, 12:15
Official
Dear Willie Schlechter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,