Vehicle registration documents

I have been trying to obtain my vehicles registration papers from Absa for the last 3 days, I have sent 5 different emails with documents that Absa requires in order to get these papers and have had no response. I have called probably 8 different numbers, from the call centre to Legal department, all of them giving me different advice and other numbers to contact. I need these papers urgently for the sale of my vehicle and NO ONE is helping me!! I am so ****ed off and frustrated and cannot understand WHY this is such a complicated matter?!?!?! I want these papers sent to me with the next DAY or I will go the ombudsman. Absa is SHOCKING to say the least and I am so grateful that I changed to FNB instead. Pathetic service.