Vehicle Papers

I settled my vehicle loan in February 2018 and to date I have not received my registration papers. When one phones to find out what the status is, you are kept holding for 10 minutes or more, then when a consultant finally answers, they for some reason cannot assist, be it that they're offline, or whatever, so they "transfer" you to another consultant, which in turn is just throwing one back into the queue, where you hold for another 10 minutes only to have the process repeated.

PLEASE - all I want is my vehicle papers.