Vehicle insurance claim declined and Poor service.

<p>I have an existing policy with ABSA Idirect, 22 March 2016 I was involved in an accident, I then logged the claim and my car was towed, An absa consultant (Forgot the name) recorded my and gave me a claim number with one digit missing, For about two week trying to get hold of any absa idirect consultant to help me with the claim but had no success, I finally got hold of one and She took the details of the accident again and I was told it take 10 days to inspect the car and process the claim but that took 3 weeks,</p> <p> </p> <p>After all that waiting, I was unfortunately notified that my claim was declined due to non-disclosure of previous claims but nobody said that I was supposed to disclose logged claim that were unsuccessful. The claim they said i ddn't disclose were claims with my previous insurer of which were unsuccessful.</p> <p> </p> <p>On top of that, they promised to send me policy booklet of which they never sent to me after taking the policy with them.</p>