Vehicle Insuarance Exess - Recovery nightmare

<p>When I got involved in an accident, the other driver's clearly stated that she drove through a red robot because of "the sun was in her eyes" and there is a police report to support that. Absa Idirect repaired my vehicle and I was requested to pay excess at the panel-beater to release the vehicle, although I did, but I challenged the process as it was clear that I was not at fault, so why could Idirect not get the excess from the other driver. Absa Idirect promised to recover my excess and reimburse me at a later date and furthermore, they discouraged me from contacting the other driver as they were handling the matter and my "interference" could cause confusion and jeopardise their recovery case. After, years with no joy, last week they actually told me that they did pay me. I have provided proof that this excess money was never paid into my bank account as they claim, and on the other hand, they cannot provide me with any proof of payment to support their claim. To this day I am still sent from pillar to post by Absa Idirect third party recovery department. What an inconvenience and nightmare</p>