Vehicle ***** case Underprioritised

ABSA ***** Devision, I'd like to take this opportunity to tell you that your devision is absolutely useless..... I made a ***** case against a private seller who I paid ahead of time for the funds to reflect before the car was delivered..... I followed up three time after having received my case number and having submitted everything you asked me for, and your ***** officer allocated has not bothered to contact me with relevant progress report on my case, nor does your operators want to confirm whether the ********** account, which is an absa account BTW, is still frozen and that my money still safe.... how can you not prioritize a 5-figure ***** transaction, and its almost two weeks since you have contacted me with any developments..... I would never recommend ABSA bank for this sole reason, you are playing with someones hard earned money, and you could care less about your services.... unbelievable!!!!!