Vehicle Finance "Special Settlement"

It's my second vehicle that I finance with ABSA but before I did the trade-in I contacted ABSA to ask for a settlement, they informed me they do not so special settlement but does give you money back after your trade in has been settled and account closed. Phoned Vehicle finance department now three times over the last three months and still no answer or money..... last week I spoke to a lady and after holding the line she said her manager needs to authorize and will come back to me in two working days. Still waiting....