1 reviews | Active since Nov 2013
Vehicle finance - Small Sundry Items
<p>We have been getting small Sundry items on our account every month. When we first called it was due to the interest rate change, which I understand as an add on to the total outstanding amount, but now I am paying a small sundry amount every month. </p> <p>We tried to find out what this charge was, but the call centre definitely does not have trained staff to understand the reason for this.</p> <p>Could anyone at ABSA vehicle finance explain this to me? And if a mistake, get them reversed!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
A Mr. Russel Booysen has been extremely helpful, and patient, in helping me with this.
The issue is resolved as it is due to the convoluted way in which the account statement is setup, but I have now been fully briefed on how it works.
I would propose a change to ABSA's statements to divide Sundry items up into more detailed invoicing.
Thank you Mr. Booysen.
A Mr. Russel Booysen has been extremely helpful, and patient, in helping me with this.
The issue is resolved as it is due to the convoluted way in which the account statement is setup, but I have now been fully briefed on how it works.
I would propose a change to ABSA's statements to divide Sundry items up into more detailed invoicing.
Thank you Mr. Booysen.