Vehicle Finance Restructuring not DEALT WITH From Lockdown!

My Wife Mrs R Gounden has been retrenched during the Covid 19 Lockdown and has sent a request for payment relief for her vehicle,the email was sent to ***,this was done in August and to date she has not recieved any feedback from them,she is no getting calls for arrears on the account after explaining the situation. We believe that this is tottally not called for and the matter can be dealt with by restructuring the payment and adding on the the 2 months arrears to the end of the contract,she is starting a new job in November and can afford to pay the monthly installment from Nov but this arrears needs to be cleared as this is negligence from the Absa restructuring dept! I urgently request this matter be dealt with and the arrears be cleared to keep a good relationship with Absa in future.