Vehicle Finance - Poor resolution on account discrepancies

<p>I had the balloon amount re-financed from July but was told there's an arrears amount due that no one seems to know where it's coming from. At one point i was told the last instalment under original contract was calculated as +R2700 more and that is why my account is in arrears. I spoke to Edith who informed me that the amount was in fact an "admin charge" that was later reversed and she will send an instruction for the amount to be cleared. As at 31 July this is still not resolved and one of the agents, Selina advised me that they will lodge an investigtion with supervisor as the arrears amount shows as an increase on my instalments in June and she is not sure when it will be resolved. This while my credit record reflects poorly for an amount neither of the ABSA agents can explain!! I want an immediate accurate response to this and as soon as I settle the amount owing, I will have nothing to do with ABSA Vehicle Finance again...</p>