Vehicle Finance - Incompetence

My vehicle finance was in arrears and a payment was made to bring it up to date. There was an extremely rude gentleman, Mr Steenkamp who I dealt with who then threatened me with action after a payment was made. I called on the 14th August to get info which was provided, settlement values etc. I just did not request it on email. I called in today, 22nd August and now I am told I cannot be provided with this info because my account is with legal. What a terrible business to deal with! I am hoping with my next vehicle purchase I never have to deal with this bank again, I will never have any business conducted with this bank in future.