PT
Petrus T

1 reviews | Active since Aug 2018

02 Sept 2018, 13:30

vehicle finance false accusations and not getting their facks right

Good day I bought a vehicle that was finance by Absa, What a mistake. A month ago I started getting calls from Absa saying that I have skipped payments and they tried to deduct the outstanding balance , I explained to the woman according to my bank statements and Absa remittent letters it actually showed that I infact did pay Absa after this call I received numerous calls daily .

Then came the joke on 28/08/2918, a gentlemen called me I asked him if he can actually give me a indication to which months was skipped the man got silent for a while and then said he can actually see the payments was done but it seems that the payments not allocated and he apologized. Then I got a surprising sms and call on the 31/08/2018 saying I have still not paid .

i am sick of *********** staff that keep on harassing me get a person that can listen to the customer and get your facts in order before calling me

I had it with ABSA your system is so full of crackers that it is becoming a sick joke

Regards

P H du Toit

0
Replies (1)
Absa
Absa's reply03 Sept 2018, 21:56
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd