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Phuti M
1 reviews | Active since Mar 2023
31 May 2024, 04:35
Vehicle contract request
I have requested my vehicle contract with Absa vehicle finance department since Monday and couldn't get any assistance instead I was taken from pillar to post. I can't understand why Absa is refusing to give my contract because it should be available immediately unless they are busy amending it.
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Absa's replyOfficial
31 May 2024, 08:44Dear Phuti, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply31 May 2024, 08:44
Official
Dear Phuti, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,