Vehicle Claim

On the 09th Feb 2016 evening, I as in accident where someone bumped my car from the back. I put in the Claim in the morning of the 10th with Absa Direct. The first week went by without any feedback form Absa Direct. On the 15th Feb 2016 when I called I was told that Maureen will be handling my Claim. Called again on the 17th Feb 2016 I spoke with Waheed who told me the very same thing that Maureen is handling my Claim and the Claim takes about 15 days to finalize of which that was not mentioned to me when I took this insurance!!! On the 19th Feb 2016 I was asked the pervious Insurance details of which I emailed that NCB Letter to Maureen on the 01March 2016. On the 24 Feb 2016 I send an email to Maureen regarding her [poor service and how disappointed I was with Absa Direct, the was no feedback nor apology. That shows that they don't give a damn for their customers, they don't care about the service they render to their clients!!!! On the 02 March 2016 I emailed her regarding the feedback, there was no response. On Fri 04/03/2016 08:26 Maureen emailed me and told she was off sick hence she could not attend to my query. Sure the manager should assign outstanding queries