Vehicle account Settlement experience exhausting.

Absa Vehicle and Asset Finance Review

I am very disappointed with Absa Vehicle and Asset Finance’s customer service. Trying to cancel my wife’s vehicle account has been extremely difficult. I was instructed via email to visit a branch to complete a Power of Attorney in order to handle the cancellation on her behalf. I took time off work and brought all the required documents, only to be told at the branch that they do not handle such requests.

The settlement for the account was paid on 12 August, yet we still have not received the NaTIS documents. The lack of clear communication and follow-up has been very frustrating.