VAS pack purchase - unauthorised deduction

I have been seeing the following deduction from my account since 1 Dec 2015:<br> <br> VAS Pack Purchase DRAG0027 etc etc. R59<br> <br> This seems to be linked to the dragon pass, which I certainly did not sign up for.<br> <br> I started by calling Absa Platinum (***), they then put me through (before putting through I asked the number to where, which was ***0 with option 6). They then said I need to speak to Dragon Pass, and then I got put through to a Tom.<br> He said he could not help with my query, and I should call ***. How is that for a full circle of nobody being able to help me.<br> <br> This is completely unacceptable. I need immediate assistance with reversing these deductions, and an explanation of how ABSA can suddenly start deducting monthly fees without my approval.<br> <br> I am so tired of the so called 'Platinum' service where everyone gets a personal banker and everything is so smooth, I have personally never experienced this, and am still waiting for the contact details of this so called 'personal banker' for the last 6 years.<br> <br> I look forward to hearing from Absa in this matter, from a quick google search I am clearly not the only person with this issue.