VAS Pack Purchase

I had an amount of R59 deducted from my bank account on 01 November and again on 01 December.<br> I have been calling the ABSA contact centre to try to understand what this is for and I keep on getting transferred from one person to another with no-one willing to assist me completely. I have no idea what the amount is for and the details just says VAS PACK PURCHASE with a long number. I did not authorise this amount to be deducted from my account and I think it is completely ********* for a bank to allow these things to happen to its customers!<br> After no help at all from ABSA the amount has again come off my account on 1 January. I have again tried to contact ABSA to assist and this has just left me frustrated with the bank.<br> It seems as if ABSA are not willing to assist its customers or to look after them!