VAS Pack - Airport Lounge

I emailed ABSA costing on the 10th of November 2015, my account is debited with a R59 VAS Pack which I did not register for, last I checked I had de-registered for this service a year ago am not sure how I got re-registered on it again but surely it was without my consent. I was directed on email to contact the Platinum department which I did and was told to contact the Pricing dept which I did, I sent an email and there has been no response from Pricing since, I called the Pricing department, the number routed me to general enquiries, all am asking for is to be de-registered from the VAS Pack and be refunded my money.<br> With my previous pricing encounters with ABSA, the costing department used to sort this out all of a sudden they cannot assist. Someone own up and have this fixed,<br> <br>