Vampires or Zombies?

I was phoned last year and offered a new credit card. ABSA called me. I did not ask for a new card, but agreed. I was informed that the card will be delivered via courier right to my doorstep. Then I started to get SMS after SMS to pick up my card at The Grove branch. I called the branch numerous times to inform them that the deal was to deliver the card. There phones keep ringing ALL THE TIME. No-one ever picks up. Are there zombies working there, with minimal brain function? Or vampires, that sleep during the day? So now I don't have a new card, the old one will expire soon and I cannot see any transactions done on the old card, because ABSA cancelled it already. Can this situation please be sorted ASAP?