VAF Account credit

I have been paying extra on my VAF account & the result has been a credit of R2743. I bought a new car & was financed by ABSA again (THANKYOU). Issue however whilst the deal was in progress I asked for the funds to be credited to my account. It has been almost a month ago when I sent an email....NO RESPONSE but i see my previous vehicle is settled but I dont see what happened to my credit amount.